Comments for When Will Apple Admit They're Wrong? at http://www.wayofthenerd.com , comment 1 to 1 out of 1 comments http://www.wayofthenerd.com Tue, 07 Feb 2012 23:38:29 +0100 FeedCreator 1.7.3 http://www.wayofthenerd.com/Tech-News/when-will-apple-admit-theyre-wrong.html#comment-90 It's sad to say, but Apple aren't the only such company to conform to the 'deny everything and blame the customer' business model. Microsoft faced a similar (although far less publicised) situation a few years ago, when their November 2006 Xbox Live update caused tens of thousands of consoles to plunge into complete hardware failure. Customers who made complaints in the Microsoft support forums were told that there was nothing wrong with the update and that they'd have to pay for shipping if they wanted a replacement. One by one, the complaint threads started mysteriously disappearing. Apple is much the same. Products such as the iPod have never been terribly reliable, but have sold immensely well simply because no other companies bothered to produce competing products with the same mass appeal. In the case of the iPhone, however, there ARE legitimate competitors snapping at their heels, and you're completely right - they have to stop making pathetic attempts to save face and do some serious damage control. They can't keep blindly relying on brand loyalty to save them every time they screw up. - Mosquibee Thu, 15 Jul 2010 20:11:06 +0100